Mon Tapis à Moi products come with a product warranty of up to 24 months against manufacturing defects depending upon the construction (weaving) of the rug as below:

Weave Months Warranty Hand-Knotted, Tibetan, Patchwork24 Months Hand Tufted, Handloom, Flat Weave, Shags, Hand-woven6 Months

In case of a defect is found kindly notify us via e-mail at mehdi-jaber-99@outlook.com or WhatsApp +91 9650624025 along with 3 images of the damaged rug/carpet. If the defect is found to be of the nature covered under the warranty policy, we will provide you with the best possible resolution. Warranties are non-transferable. Proof of original purchase is also required. Logistic charges to be borne by the customer, Mon Tapis à Moi can arrange for pickup & delivery for customer vantage. If Mon Tapis à Moi replaces your rug under any of the limited warranties, the remaining portion of the warranty period will be based on your original purchase date.

Defects outside product warranty entitlement:

• Shedding. (This can be reduced by vacuuming the rug at a low power mode at least once a week)
• Occasional sprouting pulls or loss of single tufts of fiber.
• Color and texture changes due to the use of natural fibers and dyes or prolonged exposure to sunlight, humidity, heat or certain atmospheric gases.
• Rolling marks. (These can disappear with routine vacuuming)
• Matting and crushing in rugs, which can be minimized by proper maintenance of the rug.
• Rugs recently removed from a bag may have odor which can dissipate by placing the rug (back side up) in direct sunlight for 24 hours.